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Privacy policy

Why we collect your personal data and what we do with it - 

When you supply your personal details to this clinic they are stored and processed for 4 reasons (the bits in bold are the relevant terms used in the General Data Protection Regulation – ie the law):

1. We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.

2. We have a “Legitimate Interest” in collecting that information, because without it we couldn’t do our job effectively and safely. 

3. We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest. 

4. Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method. 

We have a legal obligation to retain your records for 8 years after your most recent appointment. If you are last treated while you are legally considered a child, we will retain your personal data up until your 25th birthday (or 26th birthday if you are age 17 at the time of your discharge). After this period, you can ask us to delete your records if you wish. 

Your records are stored:

  • on paper, in locked filing cabinets, and the office is always locked out of working hours. 

  • on our office computers. These are password-protected, backed up regularly, and the office is locked out of working hours. 



We will never share your data with anyone who does not need access without your written consent. Only your chiropractor will have routine access to your data in order that they can provide you with treatment.

From time to time, we may have to employ consultants to perform tasks which might give them access to your personal data (but not your medical notes). We will ensure that they are fully aware that they must treat that information as confidential, and we will ensure that they sign a non-disclosure agreement. We do not use any system which uses automated decision making or profiling in respect of your personal data.

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. You may request a copy of your data at any time. Please make such a request to us in writing or by email using the details provided below. Please provide the following information: your name, address, telephone number, email address and details of the information you require. We will need to verify your identity so we may ask for a copy of your passport, driving license and/or recent utility bill. Provided the legal minimum period has elapsed, you can also ask us to erase your records. 

We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so. 

Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to the “Data Controller”. Here are the details you need for that: 

Your Back Clinic
0151 9313153
21 Bridge Road, Crosby, L23 6SA

If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office ( 

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